Coaching in Healthcare


Coaching is a process and endeavor that requires the individual being coached to achieve certain goals from it. It is an activity that is focused on specific goals. Precisely, the healthcare setting requires objectivity and subjectivity in its application. Mala is a student who is fresh from college and has the passion to deliver as a clinician. This shows a positive attitude that will make the coaching process easier than if Mala totally showed no interest. This paper seeks to outline and evaluate the various ways that Mala can be coached in line with his strengths, expectations, and performance assessment.

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Step One: Determining Intention

Malas coaching is set to achieve four goals. These goals are provision of self-management support, bridging patient-clinician gap, offering of emotional support, and helping patients easily navigate the healthcare system. This is aimed at equipping patients with healthcare knowledge in a bid to have them take care of themselves outside the medical institution premises. All this, has to be instilled into Mala in a way that he fits himself in the position of the patient and strives to help them as if it were him in the same position. Bridging patient-clinician gap strives to ensure that the patients and Mala have a closer professional engagement. It includes the writing of prescriptions and ensuring patients fully understand the given prescriptions and take them as prescribed. This goal needs Mala to be more flexible and dynamic to the different types of patients he comes across. When Mala is able to understand the different patients, he can intuitively handle other patients and make the patient-clinician experience seamless, faster and comprehensive with minimal gaps.

It is important that patients be offered emotional support. They need people near them to show care and concern. The clinician is the immediate person to the patient as he or she has more time with the same patient at the medical facility compared to the time the patients relatives have with their patient. Coaching Mala to take great caution and consideration when emotionally handling patients, will go a long way in ensuring they are well attended to. Resultantly, the medical institution will enjoy increased client loyalty which also improves and builds its reputation. Mala must also be well groomed and prepared to embrace the new and developing technologies in healthcare. Moreover, this must be met with acculturation of Mala with the electronic healthcare system in regard to patient assistance. Patients are required to make certain selections or rather navigate the healthcare system with ease, but this can be effectively achieved when Mala is coached to help them navigate the system. Primarily, the focus of these goals to make the patient experience faster and as seamless as possible for heightened satisfaction and efficacy.

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Step Two: Assessing the Performer

Mala has two significant strengths, passion and qualified. The passion defines Malas motivation which makes him want serve better and successfully. Furthermore, he is qualified professionally to work in the medical field. This means Mala can be involved in more medical work and research to better his practice and the healthcare field at large. Therefore, with such malleability in Mala, democratic leadership is needed. It is realized through engaging Mala in decisions made at the healthcare institution. Accurate knowledge is bound to be developed, Malas retentions will increasingly be assured which make the healthcare practice more efficient.

Step Three: Expectations and Parameters

It is expected that Mala becomes more engaged with the patients and me as his coach. Productivity and positive results are also expected from him and I. Mala has to play the recipient role by practicing what he is coached. The coach also needs to do more research on current and workable trends in the healthcare industry. This will help equip both the coach and Mala with skills that are updated, guaranteeing patients the best experience possible. Two learning opportunities aptly present themselves in the case in this context. These are the use of electronic health records, and application of knowledge theoretically gained in class. The use of electronic health records which should be in line with HITECH and the American Recovery and Reinvestment Act (ARRA) of 2009. The use of health records will be faster where the clinician Mala will be able to track the medical history of a patient and adroitly know what to do to help the patient. The theoretical knowledge learned in class should be applied practically in the healthcare setting which the coaching program should steer and ensure Malas medical experience develops, which is an objective of the coaching program.


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Step Four: Coaching Intervention

Two questions that the coaching program are; which skills will show improvement in Malas management skill and what time does Mala need to show improvement. It is important to know which specific skills will make its easy to mark improvement in Mala. Correspondingly, the period of time that Mala needs to show improvement is crucial. This is to ensure minimal use of resources in the coaching program to operational costs while guaranteeing success at the same time. Using ideas that have been used by renowned professionals in the healthcare industry is developmental and insightful.

Step Five: Performance Observation

Observing performance will easily be done through benchmarking and alignment of the set goals. The set goals of coaching seek to achieve results that other exemplary health institutions have achieved through the incorporation of excellent practices. Malas behavior will be evaluated and documented for the feedback level later on. Malas commitment will be observed, his interaction with other members of staff and patients will be evaluated alongside quality performance and accountability. Lastly, feedback is important. It should be delivered or rather presented in a professional and more engaging way that connotes provision for growth.

Step Six: Giving Feedback

A written report and a face to face meeting are important. The report should document any progress and flaws that have been found in Mala. Further, solutions to the flaws should be featured in the report. This will help Mala feel that the organization cares for him. The report should be presented to Mala first then a face to face meeting should be scheduled. The meeting is purposed to discuss the report and have emotional intelligence applied in ensuring that there is adroit engagement of Mala and the coach. Giving the report to Mala before the face to face meeting, will help him reflect on what he had not achieved and solely seek solutions to identified flaws. Mala has more learning opportunities which he can initiate or invent from the experience the coaching program presents.


To sum up, the position of a clinician is critical and needs attention to detail in terms of development and delivery. This will be achieved by setting smart goals for the clinician, Mala. The goals ought to improve the relationship between the clinician and the patient making the health institution reputable and excellent. Therefore, research is important for both the coach and person being coached. It keeps them updated and improves the healthcare industry in the long run. During the coaching program, it is important to assess and observe performance and document any noted significant improvements, challenges, and flaws. Counteractively, having an effective report and face to face meeting helps both Mala and the coach understand each other better. This which will echo the brainstorming in the face to face meeting, making Mala and better and improved clinician.